Frequently
Asked Questions
Everything you need to know to get started with StepClash, from setup to challenges, devices, and privacy.
What is StepClash?
StepClash is a social step challenge platform where you can track daily movement, join challenges, and stay consistent through friendly competition.
Is StepClash free?
Yes. You can create an account and use core features at no cost.
Do I need a fitness device to use StepClash?
No. You can log steps manually anytime, even without Garmin or Fitbit connected.
How do challenges work?
Read the format, dates, and joining rules before you join. Weekly Sprint ranks total steps, custom individual challenges use Energy Score, and team races use combined steps. Eligible activity within the full challenge dates counts, including records from before you joined. Compare the formats.
Can I challenge my friends directly?
Yes. Friends can use head-to-head duels. For a group event, create a challenge and share an invitation link from Manage participants.
What happens when a challenge ends?
It moves into past challenges, results are preserved, and standings remain available for review.
Which devices are supported?
Garmin and Fitbit can sync steps, and manual logging is available. In the Android app, step-source availability depends on device permissions and setup. Withings is a separate connection for scale measurements, not steps. Compare tracking options.
How often does synced data update?
Connected providers can send updates automatically, but timing depends on the provider and may be delayed. Check the daily date and total before entering missing steps manually so you do not duplicate the same activity.
Does StepClash have a social feed?
Yes. You can post updates, use hashtags, mention members, react, and comment.
Can I message other users privately?
Yes. StepClash includes direct messaging with block controls so you control who can contact you.
Who can see my data and progress photos?
Progress photos are private. Challenge participants can see standings, including member names and step totals. Profile and messaging visibility depends on Settings, and shared posts have their own audience. A private challenge controls access; it does not make participants anonymous.
Can I control or delete my data?
Yes. You control your account data and can contact support for account/data requests.
Do you support workplace wellness programs?
You can create team challenges, choose private visibility and approval-required joining, and manage invitations and participants. Plan balanced team sizes because team races rank combined steps. Read the organizer checklist.
Where can I learn about team use cases?
Visit the workplace page for examples and setup direction: Workplace Step Challenge.
I still need help. What is the fastest way?
Email support@stepclash.com and include the page URL, your device/browser, and a screenshot if possible.